Privacy Policy

Effective Date: July 2026

At Bethel Home Care, we are committed to protecting the privacy and confidentiality of our clients, their families, and everyone who interacts with our services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or receive our home healthcare services.

By accessing our website or engaging our services, you agree to the practices outlined in this Privacy Policy.

Information We Collect

To provide safe and effective home healthcare services, we may collect the following information:

Personal Information

  • Full name

  • Date of birth

  • Gender

  • Phone number

  • Email address

  • Residential address

  • Emergency contact information

Health Information

  • Medical history

  • Current medical conditions

  • Medications and prescriptions

  • Care plans

  • Vital signs and nursing assessments

  • Laboratory or diagnostic reports (where applicable)

  • Physician referrals and treatment recommendations

Website Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Date and time of access

  • Cookies and website usage statistics

How We Use Your Information

Your information is used to:

  • Deliver personalized home healthcare services.

  • Develop and manage individualized care plans.

  • Schedule home visits and appointments.

  • Communicate with clients, caregivers, and family members.

  • Process billing and administrative services.

  • Improve the quality of our healthcare services.

  • Comply with legal, regulatory, and professional obligations.

Confidentiality of Health Information

Your health information is treated with the highest level of confidentiality. Access to your records is limited to authorized healthcare professionals directly involved in your care or as required by law.

We are committed to maintaining secure and confidential medical records at all times.

Information Sharing

Bethel Home Care does not sell, rent, or disclose your personal information for marketing purposes.

We may share information only when:

  • It is necessary to provide your healthcare services.

  • Required by law or regulatory authorities.

  • Requested by a court of competent jurisdiction.

  • You have provided your consent.

  • It is necessary to protect the health or safety of the client or others.

Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal and medical information from unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to maintain the highest security standards, no method of electronic transmission or storage can be guaranteed to be completely secure.

Cookies

Our website may use cookies to improve user experience, remember preferences, and analyze website performance. You may disable cookies through your browser settings; however, some website features may not function properly.

Your Rights

You may have the right to:

  • Access your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of information where legally permitted.

  • Withdraw consent for certain data processing activities.

  • Request a copy of your personal information.

  • Ask questions about how your information is handled.

Requests will be handled in accordance with applicable laws and healthcare regulations.

Third-Party Services

Our website may contain links to third-party websites or services. Bethel Home Care is not responsible for the privacy practices or content of external websites.

Children's Privacy

When providing care for children, personal information is collected only through parents, legal guardians, or authorized caregivers and is used solely for healthcare purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. Any updates will be posted on this page along with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Bethel Home Care

Address:
No. 39 Kennedy Ude Street, Mpape, FCT, Abuja, Nigeria

Phone:
091 6056 1948

Email:
info@bethelhomecare.com.ng

Our Commitment to Your Privacy

At Bethel Home Care, we recognize that trust is the foundation of quality healthcare. We are committed to protecting your privacy, maintaining the confidentiality of your personal and medical information, and providing home healthcare services with professionalism, integrity, and respect. Your comfort, safety, and confidence remain at the heart of everything we do.